Frequently asked questions
How long will it take for my item to get delivered?
Depending on the level of customization in your gear will vary the time it takes to get to you. You should get your item within 2-3 weeks of the campaign ending. This allows us time to process your order, properly custom make it for you, and get it shipped out. International orders can take a bit longer.
How can I track my order?
When you order with GearBubble you are emailed out a unique order ID. You can lookup your order any time here: https://www.gearbubble.com/track If you don't have the order ID you can also alternatively look up your order by email on that page.
I see multiple charges on my card, how do I get one removed?
In the rare event that a card receives a double charge for an item please contact support and they will issue a refund for it immediately. Support is best reached at firstname.lastname@example.org.
We accidentally ordered the wrong size, how can we change it?
If the item hasn't been made yet, we can change the size of it still for you. If it's already on the way to you, then it's a bit tough because it's already been made. Please contact support and they will get the size changed for you, most people notice it right after they order and we can get it switched for them pretty easily. Sen us an email and we'll let you know.
The mug I received was broken, how can I get a new one?
Unfortunately, from time to time, mugs do get broken in transit. They are ceramic and if someone doesn't take good care of the package it can be broken. We have no problem sending you out one as a replacement if this happens. Please just send us a photo with the broken mug and your order details to email@example.com and we'll get you a new one out!
Does it cost anything to launch a campaign?
No. GearBubble is 100% free to use. All you have to do is upload a design, and in some instances you can even co-create one with our designer.
We’ll handle the customer support, production, and distribution.
Your main job is to market your gear and keep the profits.
Do I have to be in the United States to launch a campaign?
Nope! You can launch a campaign from anywhere that you'd like. We welcome all international users.
What file types can I use for my design?
We accept .eps, .png, .jpg, and .gif. If you have any problems uploading your design, please contact us or our design team.
Can you help me adjust my design?
Yes. GearBubble’s in-house design team can do our best to help tweak your design. We can’t help in every case, but for slight adjustments, we may be able to help. Please contact support for further information.
What types of items are available?
We fulfill many items and are actively adding more. We’re currently printing custom phone cases, mugs, t-shirts, sweatshirts, and hoodies.
We’ll continue to update our supplies and inventories as we find new product lines that give our sellers good margins to make profit.
How does Gear Bubble make money?
Gear Bubble earns a flat fee for each item that you sell. That fee is included in the base price that you see when you upload all of your designs.
There are no hidden costs, no extra fees, and we do not take a percentage of your profit margin.
When can I withdraw my profit?
Once your campaign ends, you can withdraw funds by going to your "Get Paid" tab.
Simply head over to “Get Paid”, find the funds (allow a few hours for them to show up after a campaign ends), and then request the payout from accounting.
Depending on a few factors, you will be paid in up to 14 business days, and most times, much sooner.
If you have any questions, please contact us.
What about taxes?
All for-profit vendors are required to fill out a 1099 form. We will send you a 1099 at the end of the business year if you earn more than $600 in profits.
If you’re participating as a non-profit, contact us separately so we can take care of you.
If you have any other questions regarding this, please contact us.
Who handles customer service for people after people buy my gear?
We do. We offer fast email support as well as phone support during normal business hours. All you have to worry about is designing your product and marketing it - we'll take care of all the customer service for you.