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I messed up my first order with no way to cancel it and no reply to my email about the mistake. No clue how my dad likes the cup because I didn't ask him. I am annoyed that there was no way to contact anyone easily and now I've wasted money on a messed up cup. Granted, it's my mess up and not yours but having someone to speak to about it would have been nice.
The mug was great, exactly as described. Item shipped quickly, especially for being customized. Would definitely purchase from this company again.